ck 999 Privacy Policy

This privacy policy applies to the ck 999 platform. It clearly explains how the personal information collected from you when using ck 999's website, mobile application, and other digital services is used, stored, and protected.

By registering on the platform or beginning to use any service, you are considered to have accepted the terms of this policy. It is also important to read ck 999's Terms and Conditions alongside this policy, as both documents together define your rights and responsibilities.

ck 999 collects various types of information for the purpose of providing its services. These are categorised below:

2.1 Registration and Identity Information

• Full name and date of birth
• Email address and mobile number
• Username and password (stored in encrypted form)
• National ID or passport details (when required for identity verification)

2.2 Financial Information

• bKash, Nagad, or Rocket account numbers (used for transactions)
• Bank account details (for bank transfers)
• Deposit and withdrawal history

2.3 Technical Information

• IP address and device type
• Browser version and operating system
• Cookie and session data
• Login time, location, and activity logs on the platform

2.4 Gaming Activity Information

• Betting history, amounts, and results
• Games and categories used
• Records of bonus and promotional offer usage

ck 999 uses collected information only for the following purposes:

3.1 Service Operation and Account Management

Information is used to create and manage your account, process transactions, and maintain service quality. It is also used to notify you in a timely manner when new features are introduced or changes are made to policies.

3.2 Identity Verification and Security

Identity verification information is used to maintain account security and prevent fraud. The ck 999 platform uses SSL encryption technology, which protects your information from unauthorised access by third parties.

3.3 Customer Support

ck 999 provides customer support 24/7 via live chat and email. The collected information helps resolve your issues quickly and maintain a history of conversations.

3.4 Responsible Gaming

Players' gaming behaviour is monitored to identify patterns of excessive or harmful play. Under ck 999's Responsible Gaming programme, personal outreach and support are provided where needed.

3.5 Service Improvement and Analysis

Information is used to measure platform performance, improve the quality of gaming products, and produce anonymised or aggregated statistics to further enhance the user experience.

ck 999's website uses cookies and similar technologies. Cookies are small text files stored in your browser.

4.1 Types of Cookies

• Essential cookies: Required for login sessions and security; disabling these will prevent use of the service.
• Functional cookies: Help remember your preferred language and settings.
• Analytics cookies: Generate anonymous statistics to understand user behaviour.
• Marketing cookies: Help display relevant promotions and offers.

4.2 Cookie Controls

You can disable cookies from your browser settings. However, please note that disabling essential cookies may limit some functionality of the site.

ck 999 does not sell your personal information to third parties for commercial purposes under any circumstances. However, information may be shared in a limited way in certain specific situations:

5.1 Service Provider Partners

Necessary information is shared with trusted third-party service providers for payment processing (bKash, Nagad, Rocket, or bank transfer), identity verification, and managing technical infrastructure. These providers are required to follow ck 999's guidelines and may not use the information for their own purposes.

5.2 Legal Obligations

Relevant information may be shared in response to a court order, a lawful request from a law enforcement agency, or any other legal requirement. In such cases, ck 999 will provide only the information that is legally required.

5.3 Business Restructuring

In the event of a business merger or acquisition, user information may be transferred. In that case, the new entity will also be required to follow this same privacy policy, and users will be notified in advance.

ck 999 retains user information only for as long as necessary. The retention periods for different types of information are described below:

6.1 Account Information

All registration and identity information is retained while the account is active. Even after an account is closed, certain information may be kept for a defined period due to legal and regulatory requirements.

6.2 Transaction Information

Records of financial transactions are kept for an extended period, as banking and financial regulations require such records to be maintained.

6.3 Technical Logs

Server logs and session data are generally kept for a limited period and are then automatically deleted.

ck 999 maintains a multi-layered security system to protect user information:

• SSL/TLS encryption technology is used for all data transmissions.
• Passwords and sensitive information are stored using strong hashing algorithms.
• Firewalls and access controls are in place to prevent unauthorised access to servers and databases.
• System security is reviewed and tested on a regular basis.
• Automatic alerts are sent when suspicious activity is detected on an account.
• Staff with access to data processing are bound by confidentiality agreements.

However, it is technically not possible to guarantee 100% security when transmitting information over the internet. ck 999 makes every effort to do so, but users must also remain careful to keep their own passwords secure.

Every user registered on the ck 999 platform has the following rights regarding their own information:

8.1 Right to Access Information

You can log into your account at any time to view your stored information. If you need a full copy of your data, please contact customer support.

8.2 Right to Correct Information

If there is any error in your personal information or you need to make a change, this can be done through your account settings or by submitting a request directly to the support team.

8.3 Request to Delete Information

You may request deletion of your personal information when closing your account. However, certain information related to legal and financial records may be required to be retained.

8.4 Opting Out of Marketing Communications

If you do not wish to receive promotional emails or messages, you may unsubscribe at any time. Service-related essential messages will, however, continue to be sent.

8.5 Right to Close Account

You may request to close your ck 999 account at any time. If you need to take a break from casino or sports betting, or wish to stop permanently, the full process can be found in the FAQ section.

ck 999 strictly refrains from providing services to anyone under the age of 21. Age is verified at the time of registration, and if any user opens an account using false information, that account will be closed immediately.

If a person under 21 has accidentally created an account, or if any information relating to them has reached us, that information will be deleted without delay. If you notify us of such a situation, we will act quickly.

ck 999 reserves the right to update this privacy policy from time to time as needed. If significant changes are made, users will be notified in advance by email or through a notice within the platform.

If you continue to use the platform after a revised policy takes effect, it will be assumed that you have agreed to the new terms. You are therefore advised to visit this page regularly.

The date of any change will be shown at the top of the page as the "Last Updated" date.

If you have any questions or concerns about this privacy policy, please contact the ck 999 support team using the following methods:

• Live Chat: 24 hours a day, seven days a week — support available in Bengali and English.
• Email: [email protected]

After a privacy-related complaint is submitted, an initial response is generally provided within business days. More complex matters may take a little longer to resolve.

For more information about ck 999, visit our About Us page.